Privacy Policy

Last Updated: November 24, 2025

Logtrics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile logging service.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Name
  • Company name (optional)
  • Payment information (processed securely by Stripe)

Application Logs

Through our SDK, your mobile applications send us:

  • Log messages and severity levels
  • Crash reports and stack traces
  • Device information (OS version, device model, app version)
  • Timestamps and session IDs
  • User IDs (if you choose to include them)

Note: You control what data is sent through our SDK. We recommend avoiding sending personally identifiable information (PII) in log messages.

Usage Information

We automatically collect:

  • Dashboard usage and feature interactions
  • API request logs
  • Login history and IP addresses

2. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Logtrics service
  • Process your payments and manage subscriptions
  • Send service-related notifications and updates
  • Improve our platform and develop new features
  • Provide customer support
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Data Storage and Security

Storage Location: All data is stored on secure dedicated servers located in Germany (EU).

Retention: Log data is retained for 365 days by default. Account data is retained while your account is active.

Security Measures:

  • Data encrypted in transit (TLS 1.3)
  • Data encrypted at rest
  • Regular security audits
  • Access controls and authentication
  • Automated backups

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Stripe (payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition

We do not share your log data with third parties except as described above.

5. Your Rights (GDPR Compliance)

If you are in the European Economic Area (EEA), you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Export your data in a machine-readable format
  • Restriction: Limit how we process your data
  • Object: Object to certain processing activities

To exercise these rights, contact us at privacy@logtrics.io

6. Cookies and Tracking

We use minimal cookies for:

  • Authentication and session management
  • Remembering your preferences
  • Analytics (anonymized)

You can control cookies through your browser settings.

7. Children's Privacy

Logtrics is not intended for use by children under 16. We do not knowingly collect personal information from children under 16.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@logtrics.io

Mailing Address:
Logtrics
Chennai, Tamil Nadu
India